Learning and Development Services

Effective learning and development helps organizations drive performance by maximizing the potential of employees through developing individual skills. We have a unique inspirational and engaging approach which ensures that the change you want is delivered, to enable you achieve your training and staff development objectives. We use a combination of precise analysis and diagnosis, interactive delivery, action planning, post-course support and facilitators with real management experience to beat the problem of low return on training investment.

We offer a unique full range of learning and development solutions through;

• Designing, developing and delivering customized training.
• A range of blended solutions from e-learning to classroom based training.

We have been able to develop and even partner with different trainers so as to ensure that we are able to provide various trainings for our Clients’. At First-Link, we offer the following comprehensive training categories:

• Leadership and Change Management
• Human Resources Management
• Customer Service Excellence
• Team Building Management
• Strategy Formulation and Strategic Planning
• Administrative skills
• Career Development
• First Aid, Health & Safety
• Supervisors and Managerial Skill
• Performance Management & the Balanced Scorecard

At First-Link, we seek to understand the specific needs of the organization and design interventions that address those needs and inspire the desired change. Our delivery of the training is participative, intended to both buy-in in addition to challenging and inspiring the staff to own the desired change in behaviour, knowledge and skills. We offer post-course support in form of a review of the action plans of the trainees, with a view to identifying the level of practice, identifying challenges and opportunities in bringing the training content to life in the workplace.